[Close] 

Assistant Vice President Branch Service Manager

Description
The purpose of this role is to lead a team of processors and/or checkers to ensure that transactions are processed accurately and that transactions are passed without defects.
The tasks carried out by this category will include some or all of the following:
+ Ensuring the team delivers in line with its demand statements
+ Planning and prioritisation of day to day services across the team
+ Supporting the implementation of change programmes that impact the direct team or process
+ Maintaining Operating Procedures in accordance with the Business Service's Operating Model and local requirements
+ May lead remediation activity relating to Customer Due Diligence (CDD) and Know Your Customer (KYC) checks
Strategy & Business Models
+ Our strategy, business models, and the decisions we make deliver fair treatment of customers and do not disrupt market integrity
Culture & Behaviours
+ Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
+ Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
+ We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes
+ We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity
Customer
+ We know our customers and understand their needs-we actively listen to them and ask the right questions
+ Our products are designed to meet the different needs of our customers, to be competitive and to be understandable
+ Our products and services provide a balanced exchange of value between HSBC and our customers
+ Throughout our sales and servicing we are efficient, transparent and customer focused
Markets
+ We manage our products and services so that our customers? experience is in line with the expectations we set
+ We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately
+ Trades are executed in a timely, clear and controlled manner ensuring that optimal execution is achieved for our customers and that HSBC trades are not manipulative
+ We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
Governance & Oversight
+ Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
+ We engage with regulatory bodies in a timely, open and transparent manner
Qualifications
+ Minimum of six years proven and progressive customer service and or operational experience within the branch environment or equivalent, including a minimum of two years proven experience as a Branch Service Manager or equivalent.
+ Bachelors degree in business, accounting, related field or equivalent experience.
+ Proven managerial, decision making, customer service, organizational, analytical, planning and mathematical skills.
+ Sound knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations.
+ Ability to lead and direct service team to complete transactional customer requests and resolve client issues.
+ Required to maintain a Notary Public License.
EEO/AA/Minorities/Women/Disability/Veterans
Job Field: Retail / Branch Banking
Primary Location: North America-United States-New York-Huntington
Shift Day Job
Req ID: 0000BNII


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.