Assistant Vice President Branch Service Manager

The purpose of this role is to lead a team of processors and/or checkers to ensure that transactions are processed accurately and that transactions are passed without defects.
The tasks carried out by this category will include some or all of the following:
+ Ensuring the team delivers in line with its demand statements
+ Planning and prioritisation of day to day services across the team
+ Supporting the implementation of change programmes that impact the direct team or process
+ Maintaining Operating Procedures in accordance with the Business Service's Operating Model and local requirements
+ May lead remediation activity relating to Customer Due Diligence (CDD) and Know Your Customer (KYC) checks
Strategy & Business Models
+ Our strategy, business models, and the decisions we make deliver fair treatment of customers and do not disrupt market integrity
Culture & Behaviours
+ Our culture supports our people and empowers them to consistently do the right thing for our customers and markets in which we operate
+ Our people are competent and committed to the fair treatment of customers and not disrupting the integrity of markets
+ We are open to challenge, we acknowledge when things go wrong, we fix things and we learn from our mistakes
+ We reward and incentivise performance, behaviours and attitudes which deliver the fair treatment of customers and uphold market integrity
+ We know our customers and understand their needs-we actively listen to them and ask the right questions
+ Our products are designed to meet the different needs of our customers, to be competitive and to be understandable
+ Our products and services provide a balanced exchange of value between HSBC and our customers
+ Throughout our sales and servicing we are efficient, transparent and customer focused
+ We manage our products and services so that our customers? experience is in line with the expectations we set
+ We seek to prevent and will proactively identify actions and behaviours that constitute market misconduct, and respond appropriately
+ Trades are executed in a timely, clear and controlled manner ensuring that optimal execution is achieved for our customers and that HSBC trades are not manipulative
+ We manage conflicts of interest and appropriately handle information to reduce the opportunity for misuse
Governance & Oversight
+ Our governance framework provides effective oversight of how we fairly treat customers and uphold market integrity
+ We engage with regulatory bodies in a timely, open and transparent manner
+ Minimum of six years proven and progressive customer service and or operational experience within the branch environment or equivalent, including a minimum of two years proven experience as a Branch Service Manager or equivalent.
+ Bachelors degree in business, accounting, related field or equivalent experience.
+ Proven managerial, decision making, customer service, organizational, analytical, planning and mathematical skills.
+ Sound knowledge of Company products and services offered within the branch system, related operational activities and pertinent regulations.
+ Ability to lead and direct service team to complete transactional customer requests and resolve client issues.
+ Required to maintain a Notary Public License.
Job Field: Retail / Branch Banking
Primary Location: North America-United States-New York-Huntington
Shift Day Job
Req ID: 0000BNII

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